1. General Conduct

   • Respect and Professionalism: All clients, staff, and visitors are expected to uphold respect and professionalism at all times.

   • Punctuality: Clients should arrive promptly for their sessions. The studio is not responsible for reimbursing time lost due to late arrivals.

2. Booking and Cancellations

   • Minimum Booking Time: Rehearsal sessions typically require a minimum booking time of 3 hours, subject to availability.

   • Full Payment Requirement: Full payment (100%) is required up front to confirm all bookings.

   • Cancellation Policy:

     • Cancellations or rescheduling requests made at least 48 hours before the scheduled session are eligible for a full refund.

     • Cancellations made within 48 hours of the scheduled session are not eligible for a refund.

3. Payment and Fees​

   • Rates: Session rates are determined based on the service type and duration and will be provided during the booking process.

   • Payment Methods: Accepted payment methods include cash and bank transfer.

4. Studio Usage

   • Equipment and Facilities: All studio equipment and facilities must be used with care and respect. Any damage resulting from misuse will be charged to the client.

   • Cleanliness: Clients are expected to leave the studio in the same condition in which it was found. Trash should be disposed of properly, and equipment, including drums and amplifiers, should be returned to its original state for the next customer.

   • Smoking and Drug Use: Smoking and drug consumption are strictly prohibited within the studio. Violations will result in immediate termination of the session without a refund.

5. Recording and Production

   • Rights and Ownership: Clients retain full rights to their recordings. However, the studio reserves the right to use excerpts of recordings for promotional purposes unless otherwise agreed upon in writing.

   • Session Files: Clients must bring their own storage devices for session files. The studio is not responsible for storing or backing up files after the session ends.

   • Session Length: Sessions start and end at the scheduled times. Additional time may be arranged, based on availability, and will incur additional charges.

6. Health and Safety

   • Safety Compliance: All clients and staff must adhere to the studio’s safety guidelines and procedures.

   • Emergency Procedures: In the event of an emergency, clients must follow the studio’s evacuation plan and adhere to staff instructions.

7. Privacy and Confidentiality

   • Client Information: All personal information provided by clients will be kept confidential and used strictly for business purposes.

   • Recording Privacy: No recording will be shared publicly without the client’s explicit written consent.

8. Liability

   • Personal Items: The studio is not liable for any lost, stolen, or damaged personal items.

   • Damage Responsibility: Clients are responsible for any damage they cause to studio equipment or facilities.

   • CCTV Monitoring Clause: 

   • CCTV Monitoring Clause

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   • Studio D operates CCTV 24/7 for the safety of clients, staff, and premises. Footage is stored securely, used for security purposes, and may be shared with authorities if needed. Access is limited to authorised personnel. By using our facilities, you consent to this monitoring.

9. Complaints and Feedback

• Complaints: Any complaints should be submitted in writing to the studio manager. The studio is committed to addressing and resolving complaints promptly and fairly.

• Feedback: Client feedback is welcome and can be submitted via email or through our website. Feedback helps us continually improve our services.

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Policy Changes: The studio reserves the right to amend this policy at any time. Clients will be notified of any significant changes in advance.